Shipping policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically contact the manufacturer submit your order for immediate shipment. If your item(s) are available for immediate shipment (within 5

business days), we will process the charges and submit the order for shipment.

What We Do To Keep You Safe:

We utilize appropriate physical, electronic, and procedural safeguards to help protect against the loss, misuse, or alteration of any information you may provide at our site. We use industry-standard, 128-bit Secure Sockets Layer (SSL) encryption technologies when transferring and receiving customer data. 

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you've provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@kitchenislandcompany.com

Taxes on Shipping:

We do not collect taxes on shipping.

Taxes Regarding Product Sales:

We charge taxes, but only for a few states. Let us explain, we are sales tax-free for 48 out of 52 US States and Territories. There are 4 states in which we are required to collect sales tax for because we either have a physical location, dropshipper, or nexus located in those states. Moreover, the states we collect sales tax for are Washington State, Connecticut, California, New York, and New Jersey. Taxes will vary from state, county, and district were you live. 

Backorders:

Kitchen Island Company is dedicated to ensuring that the thousands of products we store in our warehouse are in stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short. Backordered items are still available for purchase online and will ship as soon as they become available. If an item is backordered, we try to be as clear and accurate as we can on the item's product page to give you estimated delivery dates. Items that are currently backordered are listed on the product page with an "Expected to ship on (Date)" near the item description area and can sometimes be added on your order email confirmation link. Please be aware that delivery dates on backordered items are approximate and subject to change.

There are times when a shipment of backordered products is unexpectedly delayed from our vendors and your promised delivery date may change. If this happens, we will send you an email indicating which items have been delayed and its new estimated shipping date. If the new shipping date is unacceptable to you, you can contact our Customer Service Team.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make a note of it when signing for delivery. If your item(s) do arrive damaged, please send 3-5 photos including multiple angles of the damaged area to Support@kitchenIslandCompany.com and we will help with filing and processing a claim on your behalf.

Note that the option to report damage claims is only available for 5 days after delivery.