Shipping & Returns
SHIPPING & RETURNS
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically contact the manufacturer submit your order for immediate shipment. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
What We Do To Keep You Safe:
We utilize appropriate physical, electronic, and procedural safeguards to help protect against the
loss, misuse, or alteration of any information you may provide at our site. We use industry-standard, 128-bit Secure Sockets Layer (SSL) encryption technologies when transferring and receiving customer data.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you've provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com
Taxes on Shipping:
We do not charge taxes on shipping.
Taxes Regarding Product Sales:
We charge taxes, but only for a few states. Let us explain, we are sales tax-free for 48 out of 52 US States and Territories. There are 4 states in which we are required to collect sales tax for because we either have a physical location, dropshipper, or nexus located in those states. Moreover, the states we collect sales tax for are Connecticut, California, New York, and New Jersey. Taxes will vary from state, county, and district were you live.
Backorders:Kitchen Island Company is dedicated to ensuring that the thousands of products we store in our
warehouse are in stock and ready-to-ship. However, sometimes demand outpaces supply and we
fall short. Backordered items are still available for purchase online and will ship as soon as they
become available. If an item is backordered, we try to be as clear and accurate as we can on the item's product page to give you estimated delivery dates. Items that are currently backordered are listed on the product page with an "Expected to ship on (Date)" near the item description area and can sometimes be added on your order email confirmation link. Please be aware that delivery dates on backordered items are approximate and subject to change.
There are times when a shipment of backordered products is unexpectedly delayed from our
vendors and your promised delivery date may change. If this happens, we will send you an email
indicating which items have been delayed and its new estimated shipping date. If the new shipping date is unacceptable to you, you can contact our Customer Service Team.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make a note of it when signing for delivery. If your item(s) do arrive damaged, please send 3-5 photos including multiple angles of the damaged area to Support@kitchenIslandCompany.com and we will help with filing and processing a claim on your behalf.
Note that the option to report damage claims is only available for 5 days after delivery.
Cancellations & Refunds:
If you're not satisfied with an item that you purchased you can initiate a return within 10 days after delivery for a refund as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned. Orders returned, for a reason other than a defective item (upon receiving), are subject to a restocking fee that is equal to 38% of the price of your order. You (the buyer) are responsible for any return freight (shipping) costs for BOTH directions (from the warehouse to you, and back to the warehouse). The purchase price minus these fees and costs will then be refunded to you when the warehouse processes your item (product must be returned within 30 days, new, unused, and in original packaging). Refunds will only be issued to the original credit card that you use when placing your order. Orders canceled later than 12 hours after purchase are subject to an 18% cancellation fee. Please make sure to measure the necessary space requirements, etc. before purchasing! After
30 days, we will help administer a return only if the item is damaged and still under manufacturer's Warranty. The manufacturer's warranties vary from 2 to 3 months depending on the company.
Custom Made Products and Products Made to order:
We will not be allowed to return or cancel these orders because they are made specifically for your unique situation and/or customized for your own unique needs. As you probably are aware
additional labor, time, and materials are required to make sure these products are made especially
Out of Zone Shipping:
There are a few isolated areas of the US which require us to make special shipping arrangements. If you wish to have your order delivered to one of these unique locations, please contact our customer care team and they will be happy to assist you in obtaining a shipping quote. Free shipping is not offered to the locations listed below:
Please feel free to contact us with any questions